Seller: Shreyan Talati-Mistry, sole trader trading as Sound & Sons.
Email: shrey2060@gmail.com
Change-of-mind cancellations for online orders
For eligible online purchases, you can tell us that you want to cancel within 14 days after receiving the goods. You then have a further 14 days to send the goods back.
For a change-of-mind cancellation, you are responsible for the direct cost of returning the goods unless we have agreed otherwise. If a product cannot normally be returned by post, we will state the estimated return cost before you buy it.
We will refund eligible cancelled orders within 14 days after we receive the returned goods, or earlier if you provide acceptable evidence that you sent them back. We will also refund the standard outbound delivery charge you paid, but not any extra amount paid for an enhanced delivery service.
You may inspect goods as you reasonably would in a shop. We may make a deduction if handling goes beyond what is necessary to establish the nature, characteristics and functioning of the goods and that handling reduces their value.
Faulty, damaged or not-as-described goods
Your statutory rights are separate from the cancellation right above. If an item is faulty, damaged on arrival, not as described or does not do what it should, contact us before returning it so we can arrange the appropriate remedy and return route.
Cancellation notice
To cancel, email us with your name, order number, the item(s) you want to cancel and the date you received them. You can use the following wording if helpful:
I am giving notice that I cancel my contract for the following goods: [goods]. Ordered on: [date]. Received on: [date]. Name: [name]. Address: [address]. Date: [date].